Last updated 16 September 2026
Private sessions, tuition, workshops, retreats and online courses are different kinds of purchases. The cancellation terms presented on the relevant booking, registration or checkout page form part of your agreement. Please read them before paying and keep the confirmation you receive.
If you purchase online or by telephone, you may have a statutory 14 day right of withdrawal. Exceptions can apply, including certain leisure activities held on a specific date and digital content that begins after you have expressly asked for immediate access and acknowledged the effect on your withdrawal right. If the law gives you a right of withdrawal, the form below is available for exercising it.
Immediate access to a digital course may begin as soon as payment is confirmed. Any request for immediate access and any acknowledgement concerning withdrawal rights must be presented clearly at checkout. This does not affect your right to complain if the content is faulty, unavailable or materially different from what was promised.
For a private appointment or an in-person programme, the deadline and consequence for cancellation will be stated when you book. Some places may be transferable or eligible for a credit, while others involve costs that cannot be recovered close to the date. The terms you accepted for that booking will apply, alongside any rights that cannot lawfully be excluded.
If I cancel an experience or course, I will offer an appropriate replacement, rescheduling option or refund of the amount paid for the cancelled part. If a material date change means you can no longer attend, contact me promptly so I can set out the available options.
When a refund is due, it will normally be returned through the original payment method. Banks and payment providers may need additional processing time after the refund has been issued.
Write to m@sensualshibari.com. Include the name used for the booking, the purchase or event, the purchase date and what you are asking me to review.
Use the form below if you wish to exercise a statutory right of withdrawal. Submitting it records the date of your request. I will send an acknowledgement to the email address you provide.
